Terms of Service

1. The subscription

You pay a monthly or annual fee for access to one or more of the Paravey products at a specific tier. The tier determines volume ceilings (number of products tracked, scan cadence, features). Your subscription auto-renews at the end of each billing period unless you cancel.

Cancel any time from your billing portal. Cancellation stops auto-renewal; the Service remains active until the end of the current paid period, then becomes read-only for 30 days before account deletion.

2. Trials

We offer a 14-day free trial on each product. No card is required to start. If you don't subscribe by the end of the trial, your account becomes read-only and no scans or alerts are produced. We don't silently convert trials to paid subscriptions.

3. Acceptable use

You agree not to use the Service to:

• Scrape data from stores or sites where you don't have a reasonable commercial reason to monitor (e.g. for personal price-stalking, harassment, or academic research without disclosure). Undercut is for merchants monitoring their own competitive landscape.
• Evade a competitor's stated opt-out. If a store'srobots.txt excludes /products.json or they explicitly request we stop, let us know and we'll disable scanning for that host across all tenants.
• Resell the Paravey Service as your own, scrape our dashboard data, or build a competing price-monitoring product using our outputs.
• Attempt to access other tenants' data, probe for vulnerabilities without disclosure, or exceed rate limits intentionally.
• Use the Service for anything illegal in your jurisdiction.

We reserve the right to suspend or terminate accounts in violation of this section, with a refund for unused prepaid time where cancellation isn't due to your conduct.

4. What we promise about reliability

We target 99.9% monthly uptime on the dashboard and scanner. The live status of each component is at app.paravey.com/status and historical uptime is on our Uptime Kuma dashboard.

If the Service is unavailable for more than 24 consecutive hours in a billing month (not counting scheduled maintenance announced at least 48 hours in advance), you can request a pro-rated credit for the affected days. Email us. We don't offer SLA-backed guarantees beyond that — if you need an enterprise SLA, let's talk.

5. Your content and data

You retain ownership of everything you put into the Service — your store URL, your competitor list, your tracked products, your onboarding notes. You grant us a limited license to process this data for the sole purpose of delivering the Service to you.

Price readings and alerts generated for your account belong to you. You can export them at any time (CSV / Google Sheets export is on the roadmap). We don't sell, share, or aggregate your competitor-monitoring data with other customers.

6. Scraping and third-party sites

Undercut reads publicly accessible pages on your tracked competitor stores — the same pages Google, Shopify shopping feeds, and competitor-monitoring tools have read for a decade. We identify ourselves with a stable user-agent, respect rate limits, and honor explicit opt-outs (see section 3).

We do not represent that our scraping is authorized by the operators of the stores you track; this is a feature of the public web, not an API agreement. You are responsible for complying with the terms of any store you ask us to monitor on your behalf — if a store's terms of service prohibit third-party monitoring, don't add it to your tenant.

7. Fees and refunds

• Fees are listed on app.paravey.com/pricing and billed in advance.
• Prices are in USD. Taxes may apply depending on your jurisdiction.
• Monthly fees are non-refundable except at our discretion (which we exercise generously for first-month customers who decide it isn't a fit).
• Annual plans: pro-rated refund within the first 30 days, otherwise no refund for the current year.

8. Changes to the Service

We ship changes continuously. We won't remove meaningful features without 30 days notice. If a change requires a pricing adjustment, your current price is locked for the remainder of the current billing period plus one additional cycle.

9. Termination

You can close your account at any time from the billing portal or by emailing us. We may terminate your account for violations of these terms, non-payment, or if we discontinue the Service (with at least 90 days notice and a full refund for prepaid time).

10. Warranties and liability

The Service is provided as-is. We make no warranty that it will meet every business need, be error-free, or detect every price change. Our aggregate liability for any claim arising from the Service is capped at the amount you paid us in the twelve months preceding the claim.

Nothing in these terms excludes liability for fraud, gross negligence, or anything that cannot be legally limited.

11. Changes to these terms

We'll update these terms as the product and business evolve. Material changes trigger a 14-day advance email to active customers. The “Last updated” date reflects the current version.

12. Governing law

These terms are governed by the laws of India, where Paravey is operated. Disputes will be resolved in good faith by email first; failing that, courts in New Delhi have jurisdiction.